Return & Exchange

Once you have received your order you can return or exchange your item in 14 days.

In order your request to be confirmed, the item has to fulfill the following; item should include its original tags and bag. It should not be worn or have any damages. 

Important Information:

Please email shop@ateliertenera.com about your inquiry and we will send you our return address.

Before sending the item back, please make sure you fill out the return and exchange section on the invoice and include it in the return package.

The shipper is responsible for the cost of the return shipment. 

The refund will be made to your registered debit/credit card.

If you receive a damaged or faulty item you can return it within 30 days of purchase and you will be refunded. 

If you want to exchange your item for another size, you need to return and reorder. You won't be charged twice for the shipment.

Please email us, ateliertenera3@gmail.com for any inquiries. 

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